topic Re: Trying to port my number out, not receiving the text messages? in Get Support

Trying to port my number out, not receiving the text messages?

nizzybardhi — Fri, 29 Jul 2022 17:58:03 GMT

I've tried to port my number out from Public Mobile but I'm not receiving the text messages to port out? The other carrier put in the request twice and still nothing.

Re: Trying to port my number out, not receiving the text messages?

MrSpock — Fri, 29 Jul 2022 18:00:08 GMT

@nizzybardhi hi you must leave public sim in your phone to receive message you have 90 minutes to respond yes also your Public account must be active

Re: Trying to port my number out, not receiving the text messages?

Yummy — Fri, 29 Jul 2022 18:03:19 GMT

Do you leave PM SIM in your phone? That is where you will get porting SMS...

And both accounts have to be active in order to port.

Re: Trying to port my number out, not receiving the text messages?

softech — Fri, 29 Jul 2022 18:18:47 GMT

@nizzybardhi is your PM account still active? Can you receive regular text from friends?

Since the new carrier has tried twice already, it is time to open ticket with PM Support and have them confirm please use this direct link: https://urlshortner.tiia.ai/Lc9xk8

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Ref: https://productioncommunity.publicmobile.ca/t5/Get-Support/Unlimited-long-distance/m-p/818574/highlight/true#M548339

If you have made a request to port your number to another carrier and have not received an SMS from Public Mobile to confirm your request, please open our chatbot via this link. This will put you in touch with our Customer Support Agents who will be able to assist you.