topic Re: Create an account in Get Support

Create an account

reginofrontela — Fri, 29 Jul 2022 17:30:50 GMT

I would like to create an account. I am already Public M. member. Thanks.

Re: Create an account

MrSpock — Fri, 29 Jul 2022 17:35:13 GMT

@reginofrontela Hi you can create an account here https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2BXKyAsUGl2N10AVl7ws2J1MLVR&lang=en&

Re: Create an account

Yummy — Fri, 29 Jul 2022 17:36:43 GMT

Top right corner of Community page. Hoover over Sign IN, click on My Account and you will get to

Follow prompts, fill out whatever PM is asking to.

Re: Create an account

hTideGnow — Fri, 29 Jul 2022 17:54:40 GMT

HI @reginofrontela

did you activate in store or activate yourself online

If you activate yourself online , you should already have a My Account created , maybe you will then need to reset the password

If you activate in store, then yes, usually the My Account would not be created yet.

You will have to come to this direct link to open ticket with CS agent

https://urlshortner.tiia.ai/XZxMjt

Click "Contact Us"
and then Click "Click here to submit a ticket"
you will then direct to another page to open ticket. Please choose "Self-Server password reset" in that particular form

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Create an account

Community_QA — Sat, 30 Jul 2022 04:11:38 GMT

just tried, clicked the on the Register now button , the choice came up not really about setting up an account, more about forgot password.

problem with chatbot, not all choices are 100% matching the situation.