topic Re: Can't get into my account in Get Support

Can't get into my account

Lynne — Fri, 29 Jul 2022 15:23:50 GMT

I can't get into my account to change my sim as I lost my other one but I can get into my son's account so I don't think its a problem with public or my computer or phone how can I log on so I can update my account?

Re: Can't get into my account

softech — Fri, 29 Jul 2022 15:26:51 GMT

@Lynne could be a cache issue since you try to login to multiple accounts

Try using Incognito mode or try using a completely different browser (Edge/Firefox/Chrome)

If none of those works, open ticket with PM support:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Can't get into my account

Lynne — Fri, 29 Jul 2022 15:29:21 GMT

ya I did all of this before I tried to log into my son's account nothing is working for my account it just says

{"message":"Unauthorized"}

I cleared everything from my phone from my computer and tired on anything i could but always getting the same message but if i log onto my sons it works the 1st time

Re: Can't get into my account

softech — Fri, 29 Jul 2022 15:31:29 GMT

@Lynne wrote:
ya I did all of this before I tried to log into my son's account nothing is working for my account it just says
{"message":"Unauthorized"} 
I cleared everything from my phone from my computer and tired on anything i could but always getting the same message but if i log onto my sons it works the 1st time

@Lynne I guess you need to message PM Support for help then. Procedure in my earlier post. If it does not work well with Chatbot, then use method 2 , direct message

Re: Can't get into my account

Lynne — Fri, 29 Jul 2022 15:32:29 GMT

I did thank you for your help.