topic Transfer number in Get Support

Transfer number

Aivo — Fri, 29 Jul 2022 15:26:34 GMT

Need Public Mobile to send a request to Rogers to port my number

Re: Transfer number

softech — Fri, 29 Jul 2022 15:29:32 GMT

@Aivo Are you porting into Rogers or porting out from Rogers?

If you are porting into Rogers, you will need to call Rogers and ask them to re-trigger the porting request. You will then receive a text on your PM sim card. So, PM service has to be active and make sure you have the PM sim in a phone. You need to reply the text within 90 mins

If you are porting from Rogers into PM, there is a number you can call to talk to PM live support. I will message you the number. Please check your Community inbox, envelope icon on top right

Re: Transfer number

jccool5000 — Fri, 29 Jul 2022 15:48:08 GMT

Hi, could I get the number as well? I am having port issues and they need to retrigger the request.

Re: Transfer number

softech — Fri, 29 Jul 2022 15:49:16 GMT

@jccool5000 wrote:
Hi, could I get the number as well? I am having port issues and they need to retrigger the request.

@jccool5000 Sent, please check your Community inbox.

Again, this is only for use for porting INTO PM

Re: Transfer number

Aivo — Fri, 29 Jul 2022 16:03:30 GMT

They re-triggered but it has been too long so now Public mobile needs to send the porting request so I can approved the SMS they send me

Re: Transfer number

Aivo — Fri, 29 Jul 2022 16:04:18 GMT

I have Rogers SIM card now in, am I suppose to change to my PM SIM?

Re: Transfer number

softech — Fri, 29 Jul 2022 16:11:44 GMT

@Aivo wrote:
I have Rogers SIM card now in, am I suppose to change to my PM SIM?

@Aivo

Just want to confirm, your Rogers account is till active and can receive calls and text?

You only remove the Rogers sim card AFTER you replied the authentication sms with a YES

Once you got the text , you need to reply YES within 90 mins. Then you can remove the Rogers sims and put in the PM SIM.

Initially the PM sim can make outgoing calls but no incoming calls, as the number likely not arrived PM yet. You will need to reboot your phone ever 30 mins and try to call yourself from another phone for an update. Once the PM sim got he incoming calls, your porting journey is completed and Rogers will close the account for you