topic Re: Payment Issue in Get Support

Payment Issue

willanddave123 — Fri, 29 Jul 2022 15:15:41 GMT

I have 3 phones with Public Mobile. I have auto pay set up for 1 year now! I got a message yesterday that the plan didn't renew because the payment wasn't received. What's going on??

Re: Payment Issue

softech — Fri, 29 Jul 2022 15:22:32 GMT

@willanddave123 Login to My Account and confirm a which one

Autopay could fail for any reason, could be the card, could be PM problem.

Once you found the suspended account, click Reactive my plan button. It will bring you to payment page, make a manual payment

If payment fails, try to use Incognito mode and try paying again. But when you try again, try to use Custom Amount and manually enter the amount instead of using Amount Due option

Re: Payment Issue

MrSpock — Fri, 29 Jul 2022 15:22:48 GMT

@willanddave123 Hi have you received a new card recently? Maybe it needs updating

Re: Payment Issue

CountyDownIeUk — Fri, 29 Jul 2022 15:58:14 GMT

@willanddave123

I have 3 accounts too. I have auto-pay set up but it never kicks in. I top up my accounts to be paid up 3 months in advance. Never an issue. I did this because, previously, I was on a $100 a year plan at Telus......but before was on a monthly auto-pay that failed a few times over a 13 year period. It’s an effort...but assurance of service too.