topic Re: Transferring phone number in Get Support

Transferring phone number

idk123 — Fri, 29 Jul 2022 13:45:02 GMT

I need to transfer my number to Koodo Mobile. I need public mobile to give permission for Koodo to take my number.

Re: Transferring phone number

RossN — Fri, 29 Jul 2022 13:50:15 GMT

@idk123 After initiating request with koodo you need to leave your public sim in to receive transfer request you must reply yes within 90 minutes

Re: Transferring phone number

hTideGnow — Fri, 29 Jul 2022 13:52:36 GMT

HI @idk123 you do not need PM to give permission. You give it

First, your PM account must still be active

Then , just request porting from Koodo. But keep your PM sim in a phone and power on the phone

Once Koodo got the porting request, you will get a text on your PM sim to ask for your permission. You have to reply YES within 90 mins. Once you replied, the porting will complete in an hour. and once porting completed, your PM account will be closed as well

Re: Transferring phone number

softech — Fri, 29 Jul 2022 13:57:16 GMT

@idk123 Yes, @RossN and @hTideGnow has provided you the usual porting request procedure.

But I checked your post, you mentioned you loss your PM SIM card just two days ago.

If you still don't have the PM sim card, you cannot receive the text. But luckily Koodo and PM are both with Telus family. You just need to open a ticket with PM Support and arrange a manual porting without the text

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Transferring phone number

hTideGnow — Fri, 29 Jul 2022 14:33:57 GMT

HI@idk123 So, did you find the PM sim card in the end?

Re: Transferring phone number

Yummy — Fri, 29 Jul 2022 14:34:09 GMT

Both account have to be active.

If you just opened PM account, pick any number and confirm all services work as expected.

The go and request number transfer. Keep old SIM in your phone and answer Yes on SMS received from old provider authorizing number transfer.

Re: Transferring phone number

idk123 — Fri, 29 Jul 2022 14:36:04 GMT

i dont have the sim from pm i lost it

Re: Transferring phone number

softech — Fri, 29 Jul 2022 14:39:17 GMT

@idk123 wrote:
i dont have the sim from pm i lost it

@idk123

If you have lost the sim card, then you can not follow the the SMS procedure to approve the porting request

You have to open ticket with PM support to have them process a manual porting. Alternatively, you can also reach out to Koodo and explain the situation and they likely can assist as well

Again, this is how you open the ticket with PM:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there