topic Re: Refund in Get Support

Refund

MemphisTennisC — Fri, 29 Jul 2022 13:27:49 GMT

My dilemma was simple or I thought it was, I double paid my services in June by accident, I didn't get a refund or request one due to the fact that I had no Community Account, it seemed a bit unorthodox to join a forum for basically no assistance from an actual representative, and I was right. My budget for the month of June was out of whack! I definitely felt that loss. I'd sign in to my account every once in awhile to see if the credits were showing and nothing right up until my services were suspended in July and I forwarded the appropriate amount once again thinking maybe my double payment was in limbo. So this morning I logged in again, and the credits were there! PMO! 🤬 NOW I'm becoming very livid and am definitely not going to deprive myself once again for the sake of not joining another useless blog thingy! Why can't I speak to an actual human being over the phone to push my refund through immediately? Or why didn't my account show there were credits and give that credit to my services which were suspended? For some **bleep** crazy reason, automatic payment was set up and I hadn't authorized that with my activation. I would love a refund please?

Re: Refund

RossN — Fri, 29 Jul 2022 13:30:58 GMT

@MemphisTennisC

contact a cs agent for a refund

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Refund

hTideGnow — Fri, 29 Jul 2022 13:32:06 GMT

HI@MemphisTennisC so , you just paid twice in July again?

If so, one amount should have been used for renewal, the extra one will stay in Available fund and can be used for next renewal.

PM is prepaid, they usually do not provide refund, but they might case by case. You can open ticket with them and ask. But refund will take a week, like any company

To open ticket:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

Start by typing "Overcharge"
then click "Contact Us"
then click "Click here to submit a ticket"

you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund

Yummy — Fri, 29 Jul 2022 13:32:04 GMT

If you see extra amount on your account, leave it there as it will be used for next renewal.

If you want refund, contact agent. Be aware that refund might take some time and it is not instant.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner. It will show Number of unread emails.

Sometimes payment glitches do occur even if you are on autopay but in most cases are easy to resolve.

Re: Refund

Tryingtohelp — Fri, 29 Jul 2022 13:32:53 GMT

I know that it is annoying/challenging to not have a direct customer service. However, you can submit a ticket for service if you can't find your answer elsewhere (https://www.publicmobile.ca/en/on/send-us). When you refer to credits, do you mean the amount you overpaid? I believe that can go towards future bill cycles.

Re: Refund

CountyDownIeUk — Fri, 29 Jul 2022 14:58:30 GMT

Can you put up a screen shot of your payments?

If you pay extra, the extra amount should show in your balance.

And your next payments come from balance first and then your auto pay set up.

Re: Refund

BEER — Sun, 31 Jul 2022 17:44:45 GMT

The excess payment is most likely applied to your account balance. Also if PM frustrates you as it also has to members of my family then just switch to another provider. For example Bell prepaid also at $15 with unlimited texting etc.

Re: Refund

CountyDownIeUk — Sun, 31 Jul 2022 19:05:05 GMT

Take a look at your transactions.......was the extra $ used?

is their a balance?

if a balance just leave it to be used for next payment......end of story.

Payments are always taken from from $ reward, then balance, then from auto pay set up.