topic Re: only data works in Get Support

only data works

jhalden — Fri, 29 Jul 2022 13:20:50 GMT

Hi, new to public mobile. Works great most locations data and calls. At one location I spend allot of time at only data works but cant make or receive calls. I get there can be low signal areas.. but data is working? My phone shows LTE and 3 bars

Re: only data works

RossN — Fri, 29 Jul 2022 13:26:56 GMT

@jhalden hi manually set your network to 3g that should help with calls

Re: only data works

Tryingtohelp — Fri, 29 Jul 2022 13:29:38 GMT

You can view Public Mobile coverage map here: https://www.publicmobile.ca/en/on/coverage.

You could look at your specific location to view your expected coverage.

Re: only data works

softech — Fri, 29 Jul 2022 13:42:23 GMT

@jhalden PM only use 3G network for voice calls but use LTE and 3G for data and text. It is possible that one particular spot has good LTE network but no 3G at all. If you cannot even make calls, it could be there is no 3G coverage at all but it could also be just temporary unavailable due to equipment issue

One workaround is to setup a VoIP app , like TextNow, to make calls using the app. VoIP all will work as long as there is Wifi or Mobile Data. Check it out and use the VoIP app when you are in that particular location. (if you want to make it fancier, you can even forward your PM calls when unavailable to your TextNow number so your TextNow will ring when people calls you in places that there is no 3G signal)