topic Re: Charged twice in Get Support

Charged twice

nfarius01 — Fri, 29 Jul 2022 22:36:49 GMT

I had to change my credit card information as my expiry date was nearing and I received my new card.

I now have two pending charges on my credit card for my bill this month.

does anyone know how this can be fixed so I am only charged once?

thank you

Re: Charged twice

RossN — Fri, 29 Jul 2022 11:58:07 GMT

@nfarius01 hi if it only pending that is normal wait for a day it should clear up ,if not

contact a cs agent for a refund or you can leave it in your account to pay for next cycle

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Charged twice

softech — Fri, 29 Jul 2022 12:02:42 GMT

@nfarius01 When you login to My Account, go to Payment History page, do you see it showing PM charged twice?

Even if it did, do you see PM used one of the charge for renewal and Available Fund has the other charge there? If you see Available fund has the 2nd charge, the amount will stay there and will be used towards next renewal. It is better to let it stay that way

Re: Charged twice

JL9 — Fri, 29 Jul 2022 12:33:20 GMT

This happens every now and then, as mentioned it is prob easiest to leave in available funds to cover next renewal. You won't have to pay again until late September.

Going forward, if you want to avoid double charges you cna manually add the funds needed to cover the amount of your renewal prior to your renewal date. I do that so I don't have to worry about this issue. As long as you are still on autopay you will get your rewards for that.