topic Re: Loyalty rewards in Get Support

Loyalty rewards

Dragonking187 — Wed, 27 Jul 2022 04:35:28 GMT

Anyone having issues claiming your loyalty rewards? I've been a member since 2016. I got 15 dollars 3 months ago. This month I got only 5 dollars

Re: Loyalty rewards

BKNS27 — Wed, 27 Jul 2022 08:15:54 GMT

@Dragonking187

Your will get your annual loyalty reward on your annual date plus one month.

So you should see a $6 credit.

Re: Loyalty rewards

hairbag1 — Wed, 27 Jul 2022 08:17:15 GMT

Have you recently changed your plan to one of the newer 30 day plans ? If that's the case, then you'll get $5 in Loyalty Rewards.

Log in to your account to see which plan you have. If you still have one of the 90 day plans and only got the $5 in Loyalty Rewards, contact a CSA and they can straighten it out for you.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Loyalty rewards

hairbag1 — Wed, 27 Jul 2022 08:29:35 GMT

@BKNS27...

I believe the Loyalty Reward is maxed at 5yrs, is it not ?

5 years and over = $5

Re: Loyalty rewards

Karnbot13 — Thu, 28 Jul 2022 01:08:37 GMT

They may still be on one of the old 90 day plans. That would give them $15 per renewal

Re: Loyalty rewards

ShawnC13 — Thu, 28 Jul 2022 15:35:19 GMT

To me this looks like you switched from a 90 day plan to a 30 day plan. If that is not the case raise a trouble ticket through the chatbot (link in my signature)

Re: Loyalty rewards

darlicious — Fri, 29 Jul 2022 08:21:01 GMT

@Dragonking187

You recently asked about changing your plan from a 90 day plan to a 30 day plan however rewards are paid out on the previously paid plan cycle which in your case would be 90 days. So you should have recieved 3×$5/30 days=$15. Once you complete your first 30 day cycle your loyalty rewards would be applied $5/30 days. Contact customer support for them to add the missing 60 days worth of rewards.