topic Re: CCTS @ ccts-cprst.ca text message in Get Support

CCTS @ ccts-cprst.ca text message

spoolinx86 — Tue, 04 Jan 2022 19:39:00 GMT

I just got the following text...

Public Mobile here. Visit our Community for issues with your service. If we can't solve your issue you can also contact the CCTS @ ccts-cprst.ca or 1-888-221-1687

Is there an issue with Public Mobile or was this more of a friendly service announcement?

I haven't reported any issues. If this was an announcement it probably should have been worded a little differently because it sounds like they are telling me how to get help for an existing issue, not telling me if I ever have an issue this is how I can get help.

Re: CCTS @ ccts-cprst.ca text message

Jeremy_M — Tue, 26 Apr 2016 19:46:28 GMT

Hi @spoolinx86,

Thank you for bringing this up. The message you and others have received is a friendly service announcement that is mandated by the CRTC.

I agree that the wording/positioning is a little wonky 🙂

Jeremy

Re: CCTS @ ccts-cprst.ca text message

digitalyssa — Tue, 26 Apr 2016 20:05:31 GMT

I agree, the wording was a little confusing. I assumed there was an issue with my service. Thanks for the clarification.

Re: CCTS @ ccts-cprst.ca text message

spoolinx86 — Tue, 26 Apr 2016 20:21:20 GMT

Thanks for the reply Jeremy.