topic Re: US Roaming not working - Android (Samsung) in Get Support

US Roaming not working - Android (Samsung)

kamping1 — Thu, 28 Jul 2022 22:00:12 GMT

I have tried to connect with my purchased US Roaming package (Talk and Text only) but get the message "Not registered on Network". I don't even see the network being avaiable.

As per the chat-bot troubleshooting, I turned on Data Roaming and tried to create a new connection. No luck.

It then asked for me to reset all my network settings - done.

I'm not sure what to do next. Help, please.

Re: US Roaming not working - Android (Samsung)

esjliv — Thu, 28 Jul 2022 22:03:23 GMT

@kamping1 - Roaming addons are for use whilst in the USA. You are in the USA, right...just checking.

Purchasing an addon is TWO STEPS; be sure to:

Add funds to your account, if you don’t have sufficient funds
Go back to the Add-Ons page and select your Add-On.

If you still see the $s in your Available Funds area, then you need to go back to complete step #2.

Get Help Article and Roaming and things for reference:

https://www.publicmobile.ca/en/bc/get-help/articles/us-roaming#:~:text=Troubleshooting%20U.S.%20Roaming%20Add%2DOns

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: US Roaming not working - Android (Samsung)

kamping1 — Thu, 28 Jul 2022 22:07:30 GMT

US Roaming shows as being paid and active.

I looked through some of the articles, but none I looked at were the same (mostly with iPhones).

I will try a CSA.

Re: US Roaming not working - Android (Samsung)

hairbag1 — Thu, 28 Jul 2022 22:08:59 GMT

Make sure Roaming is enabled on your cell phone...look in settings to confirm.

Re: US Roaming not working - Android (Samsung)

Timer — Thu, 28 Jul 2022 22:18:56 GMT

@kamping1

go to your network and choose AT&T or T-mobile,

and rebooting your device.

Re: US Roaming not working - Android (Samsung)

kamping1 — Thu, 28 Jul 2022 22:24:35 GMT

Data Roaming is enabled.

I de-selected the Select Automatically, and the networks show up.

I see Verizon, AT&T and 313100. I select AT&T and it says "Registering on AT&T..." but then says "Unable to connect. Try later."

Error message shows up as

Re: US Roaming not working - Android (Samsung)

Timer — Thu, 28 Jul 2022 22:28:37 GMT

@kamping1

do turn off device and turn on,, and check your APN.

Re: US Roaming not working - Android (Samsung)

kamping1 — Thu, 28 Jul 2022 22:35:46 GMT

Under Mobile Networks, Access Point Names (APN) I see Mobile Internet and Tethered Mobile Internet.

What am I checking for?

Re: US Roaming not working - Android (Samsung)

computergeek541 — Fri, 29 Jul 2022 04:09:28 GMT

@Timer wrote:
@kamping1
do turn off device and turn on,, and check your APN.

The APN settings would be the same whether the custoemr is in Canada or the U.S. Also, incorrect APN settings would not cause a device to not connect to the base network or show a "not registered on network" message.

Re: US Roaming not working - Android (Samsung)

hTideGnow — Thu, 28 Jul 2022 22:42:53 GMT

HI @kamping1

Do you have another phone to test the sim card?

You see the network (AT&T) but connect connect and have the message "Not registered on network", it makes me a bit worry, it is your device problem.

did you buy your phone from a carrier?

Re: US Roaming not working - Android (Samsung)

Timer — Thu, 28 Jul 2022 22:43:25 GMT

@kamping1

check this APN settings

select your device modal to get customized,

@computergeek541

because OP did reset all network settings,maybe something missing.

Re: US Roaming not working - Android (Samsung)

kamping1 — Thu, 28 Jul 2022 22:45:26 GMT

No other phone or SIM card available.

I have been using this phone flawlessly in Canada for the last 6 months. All works well. I take care not to drop, etc.

Re: US Roaming not working - Android (Samsung)

kamping1 — Thu, 28 Jul 2022 22:46:24 GMT

Phone is unlocked (not bought from a carrier).

Re: US Roaming not working - Android (Samsung)

kamping1 — Thu, 28 Jul 2022 22:50:32 GMT

Select device model to get customized...It just shows Mobile Internet and Tethered Mobile Internet as options. No device model visible.

Re: US Roaming not working - Android (Samsung)

kamping1 — Thu, 28 Jul 2022 22:52:06 GMT

Also, after the phone restart, I can see both T-Mobile and AT&T networks. Still getting the same Cannot connect message.

Re: US Roaming not working - Android (Samsung)

Timer — Thu, 28 Jul 2022 22:57:02 GMT

@kamping1

select AT&T,

your device samsung which model.

Re: US Roaming not working - Android (Samsung)

kamping1 — Thu, 28 Jul 2022 22:58:11 GMT

Tried AT&T.

Phone Model: Samsung S10E

Re: US Roaming not working - Android (Samsung)

Timer — Thu, 28 Jul 2022 23:05:49 GMT

@kamping1

check APN

Re: US Roaming not working - Android (Samsung)

kamping1 — Thu, 28 Jul 2022 23:07:55 GMT

What do you want me to check in the APN settings (I don't know what most mean).

Do you have a correct list for me to compare to?

Re: US Roaming not working - Android (Samsung)

Timer — Thu, 28 Jul 2022 23:14:25 GMT

@kamping1

go to your device setting APN and see those all number it's your device has same photo