topic Re: Data usage incorrect in Get Support

Data usage incorrect

Giuseppe1 — Thu, 28 Jul 2022 22:50:51 GMT

My history only shows a small amount of data usage, but the summary screen tells me that I have no data left.

Why?

Re: Data usage incorrect

computergeek541 — Thu, 28 Jul 2022 22:54:36 GMT

@Giuseppe1 wrote:
My history only shows a small amount of data usage, but the summary screen tells me that I have no data left.
Why?

If the amount is about 5MB, this is just something that Public Mobile's systems do. It add-ons this small usage amount and then later removes it later to compensate.

Re: Data usage incorrect

jwaal — Thu, 28 Jul 2022 23:00:58 GMT

Are you verifying your account using your phone? When I verify my usage with my Android phone or tablet, it says I have used up all of my calling time even though the history shows I haven't used any since

Re: Data usage incorrect

Timer — Thu, 28 Jul 2022 23:01:36 GMT

@Giuseppe1

use browser from computer, clear cache and cookies and use one page inPrivate mode,

to Login Page

or call *611 to check it out your data usage.

Re: Data usage incorrect

jwaal — Thu, 28 Jul 2022 23:05:02 GMT

OK, take two. My history on the Android app shows I haven't used any since my month started. When I check using my computer, all is ok. So wonky Android app?

I guess I should have simply edited my first reply.

Re: Data usage incorrect

Timer — Thu, 28 Jul 2022 23:11:39 GMT

@jwaal

phone device or tablet, not working at well but from computer is good,

they upgrade new design website but not yet the system complete updated maybe soon,

Re: Data usage incorrect

esjliv — Thu, 28 Jul 2022 23:39:21 GMT

@Giuseppe1 - go by what is showing left on your Self Serve account, as that is the most accurate amount remaining.

The data usage details are normally a bit delays about 6-12 hours. So what you used today should all be detailed tomorrow.