topic Re: Add-Ons in Get Support

Add-Ons

rgevans14 — Thu, 28 Jul 2022 21:04:30 GMT

I tried to increase the number of In-Canada minutes from a current number of 100 to 500 by purchasing an Add-On. My credit card was charged but the number of minutes shown on my account is still 100. Why?

Re: Add-Ons

esjliv — Thu, 28 Jul 2022 21:08:50 GMT

@rgevans14 - were you doing this in your self serve account?

Purchasing an addon is TWO STEPS; be sure to:

Add funds to your account, if you don’t have sufficient funds
Go back to the Add-Ons page and select your Add-On.

If you still see the $s in your Available Funds area, then you need to go back to complete step #2.

Edit, the Canada wide calling for $5 will show as a separate line item in your addon section. Not added to your plan minutes.

Re: Add-Ons

computergeek541 — Thu, 28 Jul 2022 22:25:54 GMT

@esjliv wrote:
@rgevans14 - were you doing this in your self serve account?

Purchasing an addon is TWO STEPS; be sure to:
Add funds to your account, if you don’t have sufficient funds
Go back to the Add-Ons page and select your Add-On.
If you still see the $s in your Available Funds area, then you need to go back to complete step #2.

Edit, the Canada wide calling for $5 will show as a separate line item in your addon section. Not added to your plan minutes.

The process is no longer two steps. As of July 13, any necessary payments will be done at the same time as selecting the add-on for purchase.

Re: Add-Ons

Timer — Thu, 28 Jul 2022 22:26:11 GMT

@rgevans14

rebooting device,and call *611 to check it out the minutes right ,, or use browser from computer, clear cache and cookies and use one page inPrivate mode, and Login Page

Re: Add-Ons

hairbag1 — Thu, 28 Jul 2022 22:26:40 GMT

Log in to your account...click on Plan & Add-ons...look on right side and you'll see a circular percentage counter with "500 min Canada-wide Long Distance "...it'll show you how much you started with and how many minutes are remaining.

Re: Add-Ons

rgevans14 — Fri, 05 Aug 2022 17:35:17 GMT

Thanks, I was finally able to get it to work. Is the add-on only active for one month or does it renew every month until cancelled?

Re: Add-Ons

Luddite — Mon, 08 Aug 2022 16:16:55 GMT

@rgevans14 wrote:
Thanks, I was finally able to get it to work. Is the add-on only active for one month or does it renew every month until cancelled?

@rgevans14 Add-ons are one time charges not "monthly". They remain on your account until completely used up.