topic Re: no service in Get Support

no service

eayer — Thu, 28 Jul 2022 20:13:48 GMT

I am new to Public Mobile and have just activated my SIM however I have no service and the phone says unregistered SIM. I have had a number of suggestions from a customer support agent but nothing worked. The agent has sent my problem on to a higher technical agent and I have a ticket number for this, but I have no idea how to contact a higher technical agent and I have not heard anything from them. Anyone know how I can contact the higher technical agent?

Re: no service

esjliv — Thu, 28 Jul 2022 20:17:04 GMT

@eayer - if you already submitted a ticket to CSA. Then you will need to deal with them, or request their supervisor.

Were you charged for a SIM card activation? Does your self serve account say Active?

What trouble shooting have you tried?

restart phone
reset network settings on device
is your phone locked to a previous provider
is your phone blacklisted: https://www.devicecheck.ca/check-status-device-canada/
did you try your sim into another phone to rule out a device issue?

Re: no service

RossN — Thu, 28 Jul 2022 20:17:32 GMT

@eayer hi no you can;t they will contact you in your community envelope

Re: no service

eayer — Thu, 28 Jul 2022 22:36:34 GMT

Thanks for your suggestions. I've tried these. They are sending a new SIM card.