topic Re: Voucher Code Problem in Get Support

Voucher Code Problem

jeanrober344 — Thu, 28 Jul 2022 22:43:46 GMT

I have been trying to activate my 12 digit voucher code but it keeps sayaying it cannot be entered when attenpting to make the payment. Please provide immediate help. Thank You

Re: Voucher Code Problem

hairbag1 — Tue, 12 Jul 2022 22:16:13 GMT

Try dialing 611 to enter that code.

Some vouchers aren't "activated" until 24 hours after they're sold.

edit...spelling

Re: Voucher Code Problem

MrSpock — Tue, 12 Jul 2022 22:16:30 GMT

@jeanrober344 hi did you try *611 on your phone? or you can enter it in your self serve account

Re: Voucher Code Problem

jeanrober344 — Tue, 12 Jul 2022 22:18:50 GMT

I have Calles 611 and it kept saying that they arent able to help and i need to go to publicmobile.ca and i have clearly been doing that.

Re: Voucher Code Problem

hairbag1 — Tue, 12 Jul 2022 22:21:18 GMT

@jeanrober344 wrote:
I have Calles 611 and it kept saying that they arent able to help and i need to go to publicmobile.ca and i have clearly been doing that.

Where did you get that voucher ? Shell Gas station or Walmart has vouchers that are activated right away.

Re: Voucher Code Problem

RossN — Tue, 12 Jul 2022 22:25:00 GMT

@jeanrober344 do you know how to get into your self serve account
has your account been suspended more then 90 days,if so your account is closed permanently

Re: Voucher Code Problem

esjliv — Tue, 12 Jul 2022 22:52:00 GMT

@jeanrober344 - if you are a current customer (active status within 90 days), and still having issues after others suggestions, see if CSA can add it for you.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Voucher Code Problem

TLeClair — Thu, 28 Jul 2022 17:03:18 GMT

I'm sorry you're having this problem, this happened to me more than once when purchasing vouchers at Shoppers Drug Mart, and sadly, there's not refunds on these vouchers. I still have one sitting on my desk worth $40 that I can't use cause it says it's invalid. Very frustrating especially considering that there's virtually no way to contact someone at Customer Support at Public Mobile.

Anyways, I'm now on autopay again, and a much happier camper.

Re: Voucher Code Problem

hTideGnow — Thu, 28 Jul 2022 17:08:31 GMT

@TLeClair how long was the voucher? you should have opened ticket with PM CS Agent

Voucher has no expiry date, I don't think it is too late, open a ticket with them and see what they say:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by Typing: cannot process payment
next Click "Payment Voucher"
then click "contact Us"
and then click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Voucher Code Problem

TLeClair — Thu, 28 Jul 2022 17:14:33 GMT

Thanks so much! It was only a month or so ago, so I'll definitely check that out. Peace!