topic Re: Sign up bonus in Get Support

Sign up bonus

BCreader-45 — Thu, 28 Jul 2022 16:35:53 GMT

I didn’t receive the sign up bonus. I signed up in April 2022

RossN — Thu, 28 Jul 2022 16:38:28 GMT

@BCreader-45 hi do you mean the 5 welcome points?

contact a cs agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

hTideGnow — Thu, 28 Jul 2022 16:44:33 GMT

HI @BCreader-45 What kind of bonus was that? 2GBbonus? or Friend referrals?

You can open ticket with PM CS agent and they will confirm and manually apply them back if you are eligible

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing: Missing promotion
Now Click: My bonus is missing
Then click "Contact Us" ,

and finally click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Meow — Thu, 28 Jul 2022 17:06:58 GMT

Specify what kind of bonus was that so we can try to figure out what you are missing (if anything).