topic Re: Not getting full data in Get Support

Not getting full data

kchu — Tue, 04 Jan 2022 19:38:53 GMT

I am suppose to be on the 12gb / 90 days plan , but my data usage only shows 6gb / 90 days .

Pick & Pay
This plan includes: -
- 12GB Data
- Expired
- Unlimited Canada-wide Talk
- Unlimited International Text

My Data & Add-Ons
Data & Add-Ons Amount Used

6GB Data
1368.868 / 6144 MB

Please help

Thanks

Ken

Re: Not getting full data

collin1215 — Wed, 20 Sep 2017 04:18:48 GMT

When did you sign up? DId you switch from on from the Freedom Mobile promotion?

Re: Not getting full data

kchu — Wed, 20 Sep 2017 04:25:49 GMT

That was actually a year ago with the 12gb promo. it ran for about a month in the fall I believe .

I just assumed it switched but it didnt look like it .

Re: Not getting full data

SD08 — Wed, 20 Sep 2017 04:30:08 GMT

@kchu wrote:
I am suppose to be on the 12gb / 90 days plan , but my data usage only shows 6gb / 90 days .

Pick & Pay
This plan includes: -
- 12GB Data
- Expired
- Unlimited Canada-wide Talk
- Unlimited International Text

My Data & Add-Ons
Data & Add-Ons Amount Used
6GB Data
1368.868 / 6144 MB

Please help
Thanks

Ken

@kchu

If your "Pick & Pay" and "My Data & Add-Ons" sections are quoted directly from your account, then it looks like something is indeed wrong, as the two figures don't match. You should have a moderator look at your account.

Click this Moderator_Team link to send a private message for assistance. Include your phone number. More info on moderators:

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Not getting full data

kchu — Wed, 20 Sep 2017 05:08:36 GMT

it is from 1 account

Thank you. I will reach out

Re: Not getting full data

ShawnC13 — Wed, 20 Sep 2017 12:09:23 GMT

ooops already answered no need for my post LOL