topic Re: Porting Issue in Get Support

Porting Issue

User17 — Thu, 28 Jul 2022 11:15:22 GMT

Porting didn’t complete. I didn’t receive the message for confirming porting. Now my number with both services are active.

Re: Porting Issue

RossN — Thu, 28 Jul 2022 11:26:56 GMT

@User17 Check your private message I sent you the number to re-initiate port procedure

Re: Porting Issue

Meow — Thu, 28 Jul 2022 12:43:49 GMT

Did you leave old SIM in your phone after you requested porting?

If you missed SMS from old provider, contact agent to reinitiate port. Keep both accounts active until porting is completed.

Re: Porting Issue

JL9 — Thu, 28 Jul 2022 15:04:43 GMT

well the good news is your old account is still active, so you are halfway there. Put the old sim in your phone and reinitiate the process and you should get the text and be good to go once you reply YES

Re: Porting Issue

esjliv — Fri, 29 Jul 2022 00:48:41 GMT

Did the porting number you received via private message help @User17 , hope so.

If still issues, submit a ticket with Public Mobile representatives (CSA) for help; click this link: to request the transfer of your number over to Public Mobile.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection