topic Re: Data usage not syncing in my account in Get Support

Data usage not syncing in my account

itsthemav — Thu, 28 Jul 2022 11:24:35 GMT

Good Morning! I received a text from Public Mobile this morning saying that I had used 100% of my data. After going to check in My Account, it seems that my dashboard for data usage hasn't updated? I also had an extra 2GB as a promotional plan, it seems that didn't kick-in? Anyone have any insight on what next steps should be? Tried contacting someone through the chatbot but it said it couldn't load data use for me.

Re: Data usage not syncing in my account

RossN — Thu, 28 Jul 2022 11:37:40 GMT

@itsthemav Hi is your data working if so ignore the message you can sign out and sign back in using a different browser in secret or incognito mode see if that clears it up

Re: Data usage not syncing in my account

esjliv — Thu, 28 Jul 2022 11:50:14 GMT

Are you sure your data info. in your self serve did not update? Did your plan renew recently?

If you are sure data should show on your account submit a ticket. Use method 2 in the link, if SIMon is not working...although SIMon worked fine for me yesterday

Methods to submit tickets to Public Mobile Customer Support Agents (CSA) found here:
https://www.publicmobile.ca/en/ns/get-help/articles/contact-an-agent

Re: Data usage not syncing in my account

softech — Thu, 28 Jul 2022 11:53:00 GMT

@itsthemav is your Mobile data actually stopped working because it is all used?

As to the dashboard data usage hasn't updated, there is a chance it is browser cache and what is showing is not correct. Try again to login to My Account using Incognito mode

For the 2GB promotion, you see it there on your My Account dashboard? it is showing and not all used yet?

if you checked again and the still not showing correctly and you need PM support for investigation, please open ticket with them:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there