topic Re: Port out without SMS confirmation in Get Support

Port out without SMS confirmation

DiegoA — Wed, 27 Jul 2022 20:01:34 GMT

Hello,

I need to port out my number but I do not have access to SMS (out of country). How can I proceed?

Re: Port out without SMS confirmation

dabr — Wed, 27 Jul 2022 20:21:22 GMT

@DiegoA You'll need to contact the carrier you are trying to port to and ask what they suggest for you to port your number out from PM.

If you want, you can send a private message to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Port out without SMS confirmation

Timer — Wed, 27 Jul 2022 21:13:41 GMT

@DiegoA

contact to new company and give them your account number,

and your account will be active in here.

Re: Port out without SMS confirmation

BKNS27 — Wed, 27 Jul 2022 21:46:55 GMT

@DiegoA

Better to port out when you are back in Canada. Lot easier and faster to port out.

Re: Port out without SMS confirmation

computergeek541 — Thu, 28 Jul 2022 07:13:38 GMT

@Timer wrote:
@DiegoA
contact to new company and give them your account number,
and your account will be active in here.

That won't work ats the customer has stated that the text message from Pubic Mobile to authorize the port out can't be received.

Re: Port out without SMS confirmation

computergeek541 — Thu, 28 Jul 2022 07:16:09 GMT

@dabr wrote:
@DiegoA You'll need to contact the carrier you are trying to port to and ask what they suggest for you to port your number out from PM.

If you want, you can send a private message to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In this type of case, the porting of the phone number to the new carrier would fail as the text message from Public Mobile will not be responsed to. Ultimately, Public Mobile would have to release the phone number usuing some type of manual method inititated by the Public Mobile CSA.

Re: Port out without SMS confirmation

cellphonesaver — Thu, 15 Sep 2022 20:21:57 GMT

Hi, I initiated port out FROM Public Mobile to Fongo today but did not receive text message from Public Mobile.

Do you guys know how long it's gonna take when and what should be responded?

Thanks!

Re: Port out without SMS confirmation

hTideGnow — Thu, 15 Sep 2022 20:23:53 GMT

HI @cellphonesaver usually you should get a text within an hour

But, porting into VoIP could be slightly longer. Make sure your PM account is active and you can get text without problem. Wait a full day and first contact Fongo and ask them if they send the request yet. if they did, then you can ask them to send again

Re: Port out without SMS confirmation

cellphonesaver — Thu, 15 Sep 2022 20:27:45 GMT

Yes, my PM is active. Fongo responded Your request has been sent to your current carrier. Other Texts are coming through.