topic Re: Cannot receive verification email during log in in Get Support

Cannot receive verification email during log in

JamesJiangly — Thu, 28 Jul 2022 06:05:22 GMT

I paused my plan for one month in July (by not continue paying the bill), and now I wanna login to continue the plan for August, it requires me to enter verification code I received in my email. I tried several times resending the code, but even after several hours, I still didn't get any email. What can I do? Thank you!

Re: Cannot receive verification email during log in

Timer — Thu, 28 Jul 2022 06:06:45 GMT

@JamesJiangly

use browser from computer, clear cache and cookies and use one page inPrivate mode,

to Login Page

you will get verification code by email or SMS
and when you press the 6 digit number and not press anything
just wait a 5 second automatically be login.

Re: Cannot receive verification email during log in

JamesJiangly — Thu, 28 Jul 2022 06:17:10 GMT

I tried what you said: cleared all cookies from public mobile, and opened that link in Private mode on my computer's browser, but I still did not receive anything in my email. I tested that email is working and can receive normally. I also did not receive any SMS but I think that is due to I don't have a valid plan right now. Is there anything I can do to solve this?

Re: Cannot receive verification email during log in

Timer — Thu, 28 Jul 2022 06:19:36 GMT

@JamesJiangly

rebooting device, and check your email spam maybe there.

Re: Cannot receive verification email during log in

Timer — Thu, 28 Jul 2022 06:35:07 GMT

@JamesJiangly

there other option to active your line, your credit card in account right tried to call *611 once connected press (1) then (2) then you can press (1) for amount due or press (2) manual choices and press (6)

and see the photo

by @darlicious

or make payment you can go to Shell Stations to purchase vouchers and add to your account by call *611

once connected press (1) then (1) again and enter the 12 digit PIN #,

Official list of retailers location sell vouchers: https://www.publicmobile.ca/en/on/payment-voucher

Re: Cannot receive verification email during log in

JamesJiangly — Thu, 28 Jul 2022 06:36:35 GMT

I also tried that, still cannot receive the email. I cannot submit a ticket since it keeps give me error login on that page. Is there anyway I can contact customer service to help me login? Thank you!

Re: Cannot receive verification email during log in

Timer — Thu, 28 Jul 2022 06:37:11 GMT

@JamesJiangly

also send a private message to support team by CS_Agent to check out why your account not send verification code, to email or SMS.

Re: Cannot receive verification email during log in

Timer — Thu, 28 Jul 2022 06:58:18 GMT

@JamesJiangly

i think your issue browser,
check out the software is updated,

or use other computer.

Re: Cannot receive verification email during log in

esjliv — Fri, 29 Jul 2022 01:04:27 GMT

@JamesJiangly - have you gotten into your account ?

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Cannot receive verification email during log in

lebric — Thu, 27 Oct 2022 21:52:21 GMT

i get the EXACT same issue , cannot get verification code by email .....very annoying 😞

Re: Cannot receive verification email during log in

softech — Thu, 27 Oct 2022 22:00:38 GMT

@lebric did they give you the choice to receive the code via SMS?? If so, try that

Re: Cannot receive verification email during log in

lebric — Thu, 27 Oct 2022 22:02:29 GMT

no only email 😞 , tried different browser , incognito , cleared cache nothing worked , nothing in junk folder either and my email is correct

Re: Cannot receive verification email during log in

dust2dust — Thu, 27 Oct 2022 22:03:29 GMT

@softech- I always assume (yeah yeah) that if they are asking about the email verification that they're either suspended or they don't have the sim. Password reset can still send the SMS. The 2FA won't when suspended.