topic Re: Conflicting logon Credential Process in Get Support

Conflicting logon Credential Process

Brent01 — Thu, 28 Jul 2022 06:05:21 GMT

I received a text to check out the new Public Mobile site. Haven’t been here in a long time. Problem is it redirects to telusidentity.telus.com which is my ISP even if I manually enter the web address for Public mobile. My iPad automatically tried to use credentials for Telus. I eventually got locked out of both Telus and Public Mobile. I have now changed my password for Public Mobile and have to use the “send link” option for Telus to log on. What a mess… what’s going on!! Not fun.

Thanks for any insight to this issue.

Re: Conflicting logon Credential Process

hTideGnow — Thu, 28 Jul 2022 02:24:47 GMT

@Brent01 you were on the right page 🙂

Telus owns PM and PM My Account is now hosted on Telus server, that's why you see telusidentity.telus.com

You just need to manually enter your PM username (email address used)

If your browser has trouble , you can either use a different browser (Chrome or firefox) or try incognito mode

Re: Conflicting logon Credential Process

Brent01 — Thu, 28 Jul 2022 02:42:18 GMT

Thanks for the follow up. I want to avoid using the same credentials for two different accounts so I will slug on with the current situation.

Re: Conflicting logon Credential Process

Timer — Thu, 28 Jul 2022 06:05:55 GMT

@Brent01

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

to Login Page

you will get verification code by email or SMS
and when you press the 6 digit number and not press anything
just wait a 5 second automatically be login.

problems with reset password send a private message to support team by CS_Agent to resert.

Re: Conflicting logon Credential Process

esjliv — Fri, 29 Jul 2022 01:34:27 GMT

@Brent01 -

You need to use a different/unique email address for each account anyhow.

So, if you have not created/registered for an account yet, you can do that here:

https://selfserve.publicmobile.ca/self-registration/

Once you create your accounts(s), try logging into self serve through a tab in incognito mode. I found since the latest upgrade, this has been less finicky for me.

I would not use that link, you received via text.

Go to the Community page: https://productioncommunity.publicmobile.ca/t5/Public-Mobile-Community/ct-p/Public_Mobile_Community

and go to the top right to choose My Account or My Rewards under the "Sign In" option.

Hope it all works well for you.

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Conflicting logon Credential Process

Brent01 — Tue, 02 Aug 2022 02:50:04 GMT

Yeah, I changed my user ID. A few hiccups but got it to work.