topic Re: When did they change things in Get Support

When did they change things

Putteyhead — Thu, 28 Jul 2022 06:04:22 GMT

I went to pay my acct got no where couldnt find anywhere to pay. Cant see what i owe finally found out u had to call *611. When did it change? Why cant u only pay 20 40 60 80 etc my bill was 35 but couldnt pay 35 had to pay 40. Why not have 5 and 10 options?

Re: When did they change things

hTideGnow — Thu, 28 Jul 2022 02:22:39 GMT

HI @Putteyhead

To pay on the new My Account, you go to Payment page, then click Add Fund to my account

yes, with *611, it is a pre-set amount, there are different plans and different add-ons, hard to set up all the different choice (and remember some people have rewards and the amount would be all different).

No worry that you have paid more, the extra will stay in your account for future use

Re: When did they change things

esjliv — Thu, 28 Jul 2022 02:24:36 GMT

@Putteyhead - well new upgrades were introduced on July 13, 2022 to Self Serve. So was the last time you signed in before then?

Things have been a bit of a muck. Aren't you able to choose whatever amount you want to pay under

"Add Funds to My account"

It seems to start to work for me, but I didn't complete anything.

Re: When did they change things

Putteyhead — Thu, 28 Jul 2022 02:36:06 GMT

I didnt know unless i didnt hear right the only options i heard were 20 40 60 etc. I tried going to myaccount.publicmobile

.ca said no data has neen rec'd

Re: When did they change things

hairbag1 — Thu, 28 Jul 2022 02:43:18 GMT

PM has recently "updated" the website and payment options like these are part of the change. Any extra $$ will just accumulate in Available Funds...eventually you'll get a free ride if you continue to overpay a few bux each time plan renews.

Another options is to get a valid credit card on your file and set to it Autopay. Every time your plan renews, it'll take any rewards first, then the balance only, will come outta the credit card. Translate that to convenience.

Re: When did they change things

dust2dust — Thu, 28 Jul 2022 02:46:32 GMT

Isn't there an amount due option in 611? No there's no custom amount.

Re: When did they change things

Timer — Thu, 28 Jul 2022 06:30:13 GMT

@Putteyhead

call *611 once connected press (1) then (2) then you can press (1) for amount due or press (2) manual choices and press (6)

and see the photo

by @darlicious

or make payment you can go to Shell Stations to purchase vouchers and add to your account by call *611

once connected press (1) then (1) again and enter the 12 digit PIN #,

Official list of retailers location sell vouchers: https://www.publicmobile.ca/en/on/payment-voucher

Re: When did they change things

darlicious — Thu, 28 Jul 2022 14:36:40 GMT

@Putteyhead

Not ideal....in fact pm went completely backwards with the entire ability to pay. RidiculousNess...ess...?!!