topic Re: My Rewards is down? in Get Support

My Rewards is down?

CountyDownIeUk — Wed, 27 Jul 2022 16:55:24 GMT

Are they fixing the missing referrals and the accounts with less dollars than actual showing phone numbers? Or?

Re: My Rewards is down?

hairbag1 — Wed, 27 Jul 2022 17:31:13 GMT

My Rewards isn't working for me either, right now.

Woulda been nice if they hadda worked out these bugs BEFORE doing system "upgrade" eh !!

They're trying hard to live up to the PM credo....

Re: My Rewards is down?

CountyDownIeUk — Wed, 27 Jul 2022 17:59:23 GMT

It is back. No changes visible.

Re: My Rewards is down?

benfatto — Wed, 27 Jul 2022 18:09:56 GMT

Many company systems seem to have final debugging carried out by customers.

Re: My Rewards is down?

esjliv — Thu, 28 Jul 2022 01:28:18 GMT

Referrals and numbers are not fixed on my end.

Have you ever ask a CSA @CountyDownIeUk ? If so, what did they say?

Would love to have a column showing a status for referrals.

Re: My Rewards is down?

CountyDownIeUk — Thu, 28 Jul 2022 01:35:57 GMT

@esjliv

The new referral will likely be a write off as I don't plan to pursue it. This morning still not there.

The imbalance on my account $2 showing but have 3 referral numbers. A CSA sees the same as us and the initial help was rudimentary and deflecting back to me to self solve (any steps I could take, I did before I submitted a ticket) with no resolution and has to be escalated to some one that can see the full phone number and verity the status. That apparently will take 5 days because there is a back log of escalated issues. And I had to push for that as it was not a resolution the CSA was offering. And then what I have read here...will it be fixed....will I get a legitimate explanation (<= preferred)....will I lose all? Usually the quality of help and resolution from a CSA is good but I cannot say so this time. And it appears to be a detrimental PM process that makes me feel that way.....not directly caused by the CSA. Once in hear in 5 days or so...it will be the last time I ever pursue for assistance for referrals.

For some reason "if" PM put the status of each referral in our My Rewards.....we cannot be trusted with that information? Or to put a note in that section saying that you have 10 referrals and $8 credit for your next billing and you have 2 referrals suspended. Like at least let us know what's up!!

And they can't trust a CSA either, with that information?

I guess a number of us have been through about 3 system upgrades. Sure there is some good stuff in it but there are lots of hooks and snags in it too. This last one is very very very disappointing

Re: My Rewards is down?

Tsawwassen — Fri, 29 Jul 2022 16:55:15 GMT

Yes it seems PM is having glitches with their reward programs that can be frustrating, Because of these reward glitches PM is creating a bitter feeling with some that even results in losing accounts. My family has several accounts and over the years we have never had a problems with, what counts, the PM reliable service.. My daughter for one has recently switched back to Bell Mobility because, she explains that she just wants a reliable reasonably priced phone plan and doesn't need the hassle of the point reward system. It seems to me that PM may be better of if they just drop their new points reward system and re-activate their previous reward system.