topic Re: refurbished phone in Get Support

refurbished phone

harvester434 — Tue, 26 Jul 2022 00:37:36 GMT

I purchased a refurbished phone and it won't last a few hours and it is dead , I cant make or receive calls either, I want a refund how do I do that. Or do I call my credit card com

Re: refurbished phone

Timer — Tue, 26 Jul 2022 00:39:28 GMT

@harvester434

contact to support team by CS_Agent

with order #.

Re: refurbished phone

softech — Tue, 26 Jul 2022 00:48:13 GMT

@harvester434 you will need to open open ticket wirh PM support. Better to ask for a full refund first and you can re-buy after

For CPO related later, please open via direct message as Chatbot does not work on this type of ticket

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: refurbished phone

harvester434 — Tue, 26 Jul 2022 01:34:49 GMT

I am new to the community and I am not sure I am doing this right

Re: refurbished phone

harvester434 — Tue, 26 Jul 2022 01:36:28 GMT

How long does it take for the CS agent to reply

Re: refurbished phone

Timer — Tue, 26 Jul 2022 02:52:34 GMT

@harvester434

Customer Support Agents Hours Of Operation (publicmobile.ca)

Re: refurbished phone

softech — Tue, 26 Jul 2022 02:56:25 GMT

@harvester434 usually in around 2 to 4 hours. But given that it is late in the evening, they might not reply till tomorrow if you waited over 48 hours and no response, message then again.

Re: refurbished phone

darlicious — Tue, 26 Jul 2022 09:32:40 GMT

@harvester434

You will need to give customer support the order #, email address used for the order and your shipping address. If you are within 30 days of the order date its a hassle free return/refund and they will send you a prepaid shipping envelope and will process your refund within 3 to 5 days after recieving the phone return. Beyond 30 days its a warranty issue.

Re: refurbished phone

harvester434 — Thu, 28 Jul 2022 01:08:50 GMT

Hi , a CS agent has replied and I sent the information she asked for , I will wait and see what happens next .

I do not see that model of phone offered now , so I will have to buy some where else

Hard to find a good flip phone now

Re: refurbished phone

darlicious — Thu, 28 Jul 2022 14:13:38 GMT

@harvester434

Where are you located? Flip phones are a pretty safe buy second hand on resale sites Craigslist. You can often get a brand new one but common sense prevails. But there isnt a big demand or profit to be made in "stolen" flip phones.

Re: refurbished phone

harvester434 — Thu, 28 Jul 2022 19:32:51 GMT

I can order a new one from a couple of places