topic Email address change in Get Support

Email address change

netminder — Thu, 28 Jul 2022 00:06:57 GMT

I will be moving in September and need to change my email address as well my wife needs to change hers(she is not part of the community) in my account. How does one go about doing so?

Re: Email address change

Timer — Thu, 28 Jul 2022 00:08:07 GMT

@netminder

contact to support team by CS_Agent to change email.

Re: Email address change

RossN — Thu, 28 Jul 2022 00:08:19 GMT

@netminder

contact a cs agent to change email

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Email address change

Yummy — Thu, 28 Jul 2022 00:10:11 GMT

Contact agent for assistance as only they can do that for you.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner. It will show Number of unread emails.

Re: Email address change

computergeek541 — Thu, 28 Jul 2022 06:57:11 GMT

@Timer wrote:
@netminder
contact to support team by CS_Agent to change email.

Customers need to be going through the chatbot. Otherwise, customers will receive slower service.