topic Porting number in Get Support

Porting number

MelindaF — Wed, 27 Jul 2022 22:54:17 GMT

I missed the text to port my number from Rogers as my old phone died . How do I have someone resend that text to Rogers

Re: Porting number

RossN — Wed, 27 Jul 2022 22:58:50 GMT

@MelindaF hi I just sent you a pm ,call that number to reinitiate port request leave rogers sim in phone to respond yes

Re: Porting number

Timer — Wed, 27 Jul 2022 23:59:27 GMT

@MelindaF

Edit: contact to rogers support team to retrigger the port request,

or send a private message to support team by CS_Agent ask then if accept to bring rogers account #.

Re: Porting number

MelindaF — Wed, 27 Jul 2022 23:07:05 GMT

Called the number and entered my cell . They say no request is active which is correct as it timed out. Any other way to help?

Re: Porting number

esjliv — Wed, 27 Jul 2022 23:11:12 GMT

@MelindaF wrote:
Called the number and entered my cell . They say no request is active which is correct as it timed out. Any other way to help?

@MelindaF you can submit a ticket with Public Mobile representatives (CSA) for help; click this link: to request the transfer of your number over to Public Mobile.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

OR, when you call that number hit 0 until you reach a representative.

Re: Porting number

computergeek541 — Thu, 28 Jul 2022 07:55:53 GMT

@Timer wrote:
@MelindaF
Edit: contact to rogers support team to retrigger the port request,

or send a private message to support team by CS_Agent ask then if accept to bring rogers account #.

As the customer is porting from Rogers to Public, contact Rogers support will only have them inform the customer that Public Mobile needs to be contacted. It's the new carrier that needs to do the work of restarting the port request.