topic No incoming calls in Get Support

No incoming calls

Rialey — Wed, 27 Jul 2022 22:02:36 GMT

I switched to Public Mobile on Sunday the 24th where I put in my new SIM card. I transferred my phone number to Public, now I am still not receiving any incoming calls. How long do I have to wait for the phone to receive inbound calls? This is crazy!

Re: No incoming calls

Timer — Wed, 27 Jul 2022 22:04:59 GMT

@Rialey

when you port in do you reply to old company SMS yes.

Re: No incoming calls

softech — Wed, 27 Jul 2022 22:05:06 GMT

@Rialey look like your porting was not completed. Did you receive a text from your old provider and did you reply YES within 90 mins?

there is a live support team you can call to sort it out. I will message you the numbers. Please check your Community Inbox, envelope icon on top right

Re: No incoming calls

Rialey — Wed, 27 Jul 2022 22:06:12 GMT

No I didn't receive any text from my old provider.

Re: No incoming calls

Timer — Wed, 27 Jul 2022 22:07:53 GMT

@Rialey

your old account is still active, re-enter old SIM card maybe you will get it.

Re: No incoming calls

esjliv — Wed, 27 Jul 2022 22:25:49 GMT

Or, @Rialey you can submit a ticket with Public Mobile representatives (CSA) for help; click this link: to request the transfer of your number over to Public Mobile.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Re: No incoming calls

BKNS27 — Wed, 27 Jul 2022 23:27:19 GMT

@Rialey

You need the old SIM in your phone to receive the text…not the PM SIM.

At this point, you need to contact a CS_Agent to restart the porting process by typing in Create a Ticket on SIMon Chatbot or private message them on the envelope icon above.

Re: No incoming calls

ZuckMark — Thu, 28 Jul 2022 00:03:01 GMT

It's all your fault.

1 You provided the wrong Port in information like your old account number from the previous carrier was wrong.

2 Or your service on the old carrier was suspended/expired, not working.

3 Or you didn't reply the authorization SMS.

I know you'll say nobody told me -_-