topic Re: Remove credit card in Get Support

Remove credit card

Michellechilli — Wed, 27 Jul 2022 19:53:07 GMT

I removed auto pay but I cannot remove my credit card info and cancel my plan as I think someone has my phone

Re: Remove credit card

RossN — Wed, 27 Jul 2022 19:58:35 GMT

@Michellechilli

hi you need to contact a cs agent to remove a credit card

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply edit go into your self serve account and report your phone lost / stolen in your profile

Re: Remove credit card

computergeek541 — Wed, 27 Jul 2022 21:18:04 GMT

Re: Remove credit card

BKNS27 — Wed, 27 Jul 2022 21:44:48 GMT

@Michellechilli

You should also login to your account and go to your Profile then click on Report Lost / Stolen Phone.

Re: Remove credit card

esjliv — Wed, 27 Jul 2022 23:42:23 GMT

@Michellechilli wrote:
I removed auto pay but I cannot remove my credit card info and cancel my plan as I think someone has my phone

@Michellechilli - if you want to keep your number, you do not need to cancel your plan. You can obtain a new public mobile sim card and swap it with the lost one.

See "How To Change Your SIM Card" at the bottom of this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

Or, if you want your plan closed, since you removed autopay, after 90 days of nonpayment the account will automatically close, and you will lose your account, phone number and access to self serve.