topic data issues again in Get Support

data issues again

Mac18 — Wed, 27 Jul 2022 20:15:10 GMT

my data according to my account was to reset back to 100% today. It worked for an hour, then it quit again...this happened all last month as well, super aggravating. what can be done to sort out data problems, I need it for work =/

Re: data issues again

dabr — Wed, 27 Jul 2022 20:27:03 GMT

@Mac18 There does seem to be a lot of issues with date over the last little while so I would submit a ticket to customer support and ask them to take a look at your account. Here's a link to chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If unable to submit a ticket, then send a private message to CS_Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: data issues again

NDesai — Wed, 27 Jul 2022 20:39:38 GMT

@Mac18 Does it show 100% used in your self-serve account? Did you check the data usage in your phone settings to see if some apps used data today?

Re: data issues again

Timer — Wed, 27 Jul 2022 21:05:39 GMT

@Mac18

turn off all apps background, and call *611 to check out your usage data.

Re: data issues again

esjliv — Wed, 27 Jul 2022 23:32:13 GMT

@Mac18 if you show data left on your plan in your self serve account, then it should be available to you.

Try:

restart your phone
toggle into and out of airplane mode
perform a Reset of the device's Network Settings
if you put your SIM card into another phone does data work? Now try the sim back into your phone.

Re: data issues again

BEER — Tue, 02 Aug 2022 22:28:54 GMT

Hey - maybe you used all up - how much data is included in your plan?