topic Re: Phone not working in Get Support

Phone not working

christinand — Wed, 27 Jul 2022 19:29:22 GMT

Even though public mobile is showing as the mobile network, my phone isn’t working. I’ve tried restarting the phone and that doesn’t work. What else can i do?

Re: Phone not working

RossN — Wed, 27 Jul 2022 19:33:19 GMT

@christinand hi where are you located so we can check for outages in your area

Re: Phone not working

christinand — Wed, 27 Jul 2022 19:37:19 GMT

I’m n burnaby near lougheed mall. Thanks.

Re: Phone not working

christinand — Wed, 27 Jul 2022 19:54:54 GMT

Strangely, texting works but the phone doesn’t.

Re: Phone not working

NDesai — Wed, 27 Jul 2022 20:50:37 GMT

@christinand Did you recently activated a new line? Did you request to port in your number? Does your data or outgoing text working? Can you try calling your number from another phone by placing 1 in the front?

Re: Phone not working

christinand — Wed, 27 Jul 2022 20:53:44 GMT

Its really weird but i just tried outside on my deck and my phone worked but it doesn’t work in my apartment. This happened to me once before. Very peculiar, like there is an outage just in my apartment.

Re: Phone not working

Timer — Wed, 27 Jul 2022 21:24:22 GMT

@christinand

manually select network 3G only or WCDMA only,
and rebooting device.

Re: Phone not working

cassandramunro — Wed, 27 Jul 2022 22:59:34 GMT

I am showing "No Service" as well since about 3 hours ago, I am also in Burnaby right by Lougheed Mall. So this must be the network's problem. I've restarted the phone, I've toggled Airplane mode, still No Service.

Re: Phone not working

cassandramunro — Wed, 27 Jul 2022 23:01:43 GMT

I'm by Lougheed Mall in Burnaby and I'm having the same No Service problem. Public Mobile, please assist.

Re: Phone not working

esjliv — Wed, 27 Jul 2022 23:49:07 GMT

@christinand @cassandramunro -

There have been some outages reported in Burnaby. Hopefully they get cleared up soon.

https://downdetector.ca/status/telus/burnaby/

Try restarting your phone or toggling into airplane mode regularly until you get your services back.

Re: Phone not working

christinand — Wed, 27 Jul 2022 23:56:30 GMT

Thanks its working again. Toggling on and off airplane mode seemed to work.

Re: Phone not working

cassandramunro — Thu, 28 Jul 2022 00:03:36 GMT

Thank you very much for the update esjliv. I submitted a support ticket but they don't seem to be aware of any outages.