topic Re: sent in circles in Get Support

sent in circles

IcebergalleyTim — Wed, 27 Jul 2022 18:53:26 GMT

Tried to log in and sent to authentication and back to sign in page numerous times ,,, sometimes I ge a page expired response other times just get another authentication page just checked have been authentication coded 7 times,

Tried SImon and got irrelevant responses including do you no want to be a customer. keyed in new self service address and got into similar round trip

What gives..?

Re: sent in circles

RossN — Wed, 27 Jul 2022 18:59:55 GMT

@IcebergalleyTim

contact a cs agent

you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: sent in circles

IcebergalleyTim — Wed, 27 Jul 2022 19:20:00 GMT

still happening

Re: sent in circles

RossN — Wed, 27 Jul 2022 19:23:25 GMT

@IcebergalleyTim Hi I’m not sure why this is happening to you , try deleting your cache and cookies try using a different browser in secret or incognito mode

Re: sent in circles

IcebergalleyTim — Wed, 27 Jul 2022 21:00:20 GMT

I cleared the cache and cookies and I also tried on my phone browser and keep getting sent back to authentication.. No access to my account... one note said I was to try at unspecified time (null) later because of too many tries. I keep thinking Rogers %^&*() up type but at an small scale..

Re: sent in circles

IcebergalleyTim — Wed, 27 Jul 2022 21:13:55 GMT

tried incognito and got same result.. Thanks for helping...the agant has not responded and the phone still works at least for txt..

Re: sent in circles

IcebergalleyTim — Wed, 27 Jul 2022 21:36:21 GMT

Now I'm locked out The new password hid in my password manager under Telus and kept coming up from my old one under Public Mobile and now it is in a Telus identity page that I don't use

Re: sent in circles

esjliv — Thu, 28 Jul 2022 00:52:14 GMT

@IcebergalleyTim - sounds frustrating. With the latest upgrade to self serve I still see some bugs. Perhaps these are affecting you too?

If you have created a self serve account and you are having issues logging in, and try clearing your browser's cache, or try a different browser or device, or opening a tab in incognito mode is not helping, than hopefully a CSA can help.

Also, too many failed attempts may temporarily lock your account access. Try waiting 3+ hours before you try again.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

NOTE:

If you have been in nonpay/suspended status for over 90 days, then you lost your Public Mobile account, phone number, and access to self serve.

Re: sent in circles

IcebergalleyTim — Thu, 28 Jul 2022 15:52:46 GMT

Thanks to everyone who offered a solution... This has been a painful experience.

I did the sleep on it overnight thing and managed to wend my way in via reset password again... and finding where my password manager stored the saved results under a very long TELUS address without the Public Mobile identity sure helped. Anyway I finally was able to add data a week before Auto pay came into play...

Thanks again