topic Re: Account status in Get Support

Account status

larmstrong13 — Wed, 27 Jul 2022 19:03:42 GMT

Sorry, being new on here is weird LOL. I always just bought time at my store and THEY applied it to my account. Never had an account before! It is good, but - strange

Re: Account status

hTideGnow — Wed, 27 Jul 2022 19:06:56 GMT

Hi @larmstrong13

You were using instant top up at store?

So, You don't have My Account setup?

Please set up one , click on Register Now and follow the prompt to open ticket with CS agent and they will assit

Re: Account status

larmstrong13 — Wed, 27 Jul 2022 19:08:52 GMT

I have my account set up, I'm just saying that I've had my phone for SEVERAL years and never knew I HAD an account, I just bought time and added it when I bought it. Or my store would add it

Re: Account status

esjliv — Thu, 28 Jul 2022 00:02:45 GMT

@larmstrong13 -

Note, if you have been a customer for years, and you are still on the old rewards program, I suggest you stay on the old rewards program.

Unless you see benefit otherwise going to the new Public Points rewards.

Welcome to the Community AND your Self Serve/My Rewards account after years of being with Public Mobile!

Re: Account status

larmstrong13 — Thu, 28 Jul 2022 04:25:48 GMT

I like the thought that I can add MY time on my computer!! Never understood the possibilities before LOL. Thanks