topic Re: Transfer phone number from one sim to another sim within the public mobile system in Get Support

Transfer phone number from one sim to another sim within the public mobile system

tinemoros — Tue, 26 Jul 2022 18:47:40 GMT

How do you transfer a phone number from one sim to another within the public mobile system.

When I try to transfer i get the message

" Phone number not eligible for port"

Re: Transfer phone number from one sim to another sim within the public mobile system

MrSpock — Tue, 26 Jul 2022 18:49:30 GMT

@tinemoros hi you can not change your number from one public account to another sorry

Re: Transfer phone number from one sim to another sim within the public mobile system

tinemoros — Tue, 26 Jul 2022 18:50:30 GMT

Can you cancel then use the number? How long until number is released?

Re: Transfer phone number from one sim to another sim within the public mobile system

dabr — Tue, 26 Jul 2022 18:50:48 GMT

@tinemoros Are you replacing a lost/defective SIM? Then you need to click the Quick Link (right hand side of account) and select Change SIM option and add the new SIM and PM will need to verify the change by email/text.

Re: Transfer phone number from one sim to another sim within the public mobile system

tinemoros — Tue, 26 Jul 2022 18:52:58 GMT

Yes replacing a lost sim. It's an extra number i had, so the sim was already activated. Just looking to reuse that same sim.

Re: Transfer phone number from one sim to another sim within the public mobile system

MrSpock — Tue, 26 Jul 2022 18:53:55 GMT

@tinemoros no once you close an account you will lose that number so you would need to port your number somewhere else then go into your other public account that you want to port that number to and request that number

Re: Transfer phone number from one sim to another sim within the public mobile system

hTideGnow — Tue, 26 Jul 2022 18:54:48 GMT

@tinemoros wrote:
Yes replacing a lost sim. It's an extra number i had, so the sim was already activated. Just looking to reuse that same sim.

HI@tinemoros you cannot port a number from one PM Account into another

do you mind to explain what you want to do? like how many account you have now, how many sim card

and why you want to do what you are doing. Honest, I don't really understand

Re: Transfer phone number from one sim to another sim within the public mobile system

dabr — Tue, 26 Jul 2022 18:55:00 GMT

@tinemoros When was the last time you paid for that account? If it's been more than 90 days of suspension, then the account/number/SIM have all been deactivated.

Re: Transfer phone number from one sim to another sim within the public mobile system

dabr — Tue, 26 Jul 2022 19:23:02 GMT

@tinemoros wrote:
Yes replacing a lost sim. It's an extra number i had, so the sim was already activated. Just looking to reuse that same sim.

@tinemoros You can replace the SIM on an active account by yourself as mentioned earlier, however, if the account was suspended and is still within the 90 days of suspension, then you need to first reactivate the account by paying the amount due and then you get access to Change SIM under Quick Link. The Change SIM option isn't available on suspended accounts. Once the SIM has been changed and verified, then your number will become active again.

Re: Transfer phone number from one sim to another sim within the public mobile system

tinemoros — Wed, 27 Jul 2022 16:17:50 GMT

1) sim card was lost for a number we'd like to keep with PM

2) I have an extra active number (with sim card) I don't really use with PM

3) I either want to update account #2 with number from #1 OR add Sim card from #2 to account #1

ps. I got my response.