topic Re: Sim in Get Support

Sim

Vicki90 — Sat, 06 Aug 2022 18:40:43 GMT

Hi there, I ordered a sim card over a month ago and still have not received it. Order # [deleted ... Luddite].

Re: Sim

RossN — Wed, 27 Jul 2022 11:42:57 GMT

Hi all you can do is to contact customer service agent to find out where it is , if you do not yet have an account here then use the 2nd method to contact them

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Sim

softech — Wed, 27 Jul 2022 11:40:26 GMT

@Vicki90 this is too long, usually people will get it within 3 weeks. Open ticket with PM support by direct message :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Sim

CountyDownIeUk — Wed, 27 Jul 2022 15:11:16 GMT

I realize this is too late. Amazon would be faster and Public Mobile is the seller.

Re: Sim

hTideGnow — Wed, 27 Jul 2022 15:26:48 GMT

Nice find @CountyDownIeUk

but if you are in no rush, PM is now selling it for $5.

Re: Sim

CountyDownIeUk — Wed, 27 Jul 2022 15:32:03 GMT

No rush!
Thats funny.
So the average person leaves things to the last minute. They have a week left on their plan, they have researched and want to change to PM, but then the road block occurs, no close by retailer. Then suddenly the urge to change gets dissolved or continues on with bitterness in advance.

Re: Sim

JL9 — Wed, 27 Jul 2022 16:28:54 GMT

Yes this is way tooooo long, I was hopeful that since they changed in store options and took places like Canadian Cell Supplies away from being able to ship them that they would improve shipping times but it seems like they are only getting worse, I hope to hell my sim card doesn't get damaged or lose functionality.