topic I think my data usage is wrong in Get Support

I think my data usage is wrong

nj2004 — Sat, 30 Jul 2022 18:18:17 GMT

Hello,

My plan cycle just renewed yesterday (cycle july 25-august 24). My plan is 10.5G but my usage says I already used 5.63GB (4.87GB) however I barely used my phone and I don't see this reflected in my usage history. Could someone look into this. Thank you in advance.

Regards,

Nicola

Re: I think my data usage is wrong

softech — Wed, 27 Jul 2022 02:11:17 GMT

@nj2004 There were reports that the browser cache might be the reason that it is not showing the most updated counter

Try to login from a Incognito windows and see if it showing the true usage. Or try using a different browser (Edge/Chrome/Firefox)

Re: I think my data usage is wrong

cellphoneuser1 — Wed, 27 Jul 2022 02:12:32 GMT

@nj2004 wrote:
Hello,

My plan cycle just renewed yesterday (cycle july 25-august 24). My plan is 10.5G but my usage says I already used 5.63GB (4.87GB) however I barely used my phone and I don't see this reflected in my usage history. Could someone look into this. Thank you in advance.

Regards,
Nicola

Maybe it didn't reset with yesterday's renewal? Open a ticket using the chatbot. Go here for information how. https://www.publicmobile.ca/en/on/send-us

Re: I think my data usage is wrong

nj2004 — Wed, 27 Jul 2022 02:51:00 GMT

Unfortunately it didn't work. Appreciate your help though.

Re: I think my data usage is wrong

softech — Wed, 27 Jul 2022 02:59:46 GMT

@nj2004 wrote:
Unfortunately it didn't work. Appreciate your help though.

@nj2004 No worry, it's time to get PM Support involved then:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: I think my data usage is wrong

nj2004 — Wed, 27 Jul 2022 03:03:44 GMT

Hi, I seem to be going in circles with the chatbot. How do I log this?

Re: I think my data usage is wrong

softech — Wed, 27 Jul 2022 03:07:48 GMT

@nj2004 wrote:
Hi, I seem to be going in circles with the chatbot. How do I log this?

@nj2004

use the easy way then, direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there