topic Re: My data add on isnt working in Get Support

My data add on isnt working

Kris111lund — Wed, 27 Jul 2022 00:15:10 GMT

I paid 4 extra data and its not working

Re: My data add on isnt working

Lux — Wed, 27 Jul 2022 00:15:54 GMT

Try restarting your device.

Re: My data add on isnt working

hTideGnow — Wed, 27 Jul 2022 00:16:39 GMT

HI @Kris111lund you paid the data add-on 4 times?

first , does it show up on My Account?

second, reboot your phone once and try

Lastly, check if your phone has any data limit setting. Android has such setting. Maybe you hit the limit on your device

Re: My data add on isnt working

Kris111lund — Wed, 27 Jul 2022 00:19:43 GMT

It shows in my account ive turned my phone on and off i dont have a limit set

Re: My data add on isnt working

hTideGnow — Wed, 27 Jul 2022 00:21:10 GMT

@Kris111lund Are you on Android? Check your Mobile Data usage page to confirm if a limit is there

Also, try to put your sim card in another phone and see if it works

Re: My data add on isnt working

Timer — Wed, 27 Jul 2022 00:22:27 GMT

@Kris111lund

when that happen your data not working,, do can tried call *611 to check your data usage any left data.

maybe you use all.

Re: My data add on isnt working

Kris111lund — Wed, 27 Jul 2022 00:24:54 GMT

It says i havent use any of my add on data

Re: My data add on isnt working

popping — Wed, 27 Jul 2022 00:28:44 GMT

@Kris111lund

Refer to @hTideGnow first point: does it show up on My Account?

If your available fund on your account is equal or greater than the total of 4 times adding fund to your account, you have not purchased the data add-ons yet. Now, buy the data add-on you want suing the available fund in your account with out adding more fund to your account.

Buying add-on is a 2 steps process if you do not have enough fund in your account to purchase the add-on. You did adding fund 4 times, it is time to perform the second steps.

Re: My data add on isnt working

Timer — Wed, 27 Jul 2022 00:37:35 GMT

@Kris111lund

check this APN settings select your device model to get customized

Re: My data add on isnt working

LegusY — Wed, 27 Jul 2022 01:52:01 GMT

Make sure it's purchased and applied to your account, you will be able to see the details on your account page. If it's active, there should be a bar for how much you've used thus far. If you cannot see that, the data you've purchased is not correctly applied to use yet.