topic Re: cant make a long distance call in Get Support

cant make a long distance call

DaveCox — Sat, 30 Jul 2022 18:19:34 GMT

I bought internation long distance and tried making a call and error messasge 8UV1

Re: cant make a long distance call

Timer — Wed, 27 Jul 2022 00:40:13 GMT

@DaveCox

rebooting device and put a 1 in front of are code.

Re: cant make a long distance call

NDesai — Wed, 27 Jul 2022 00:41:17 GMT

@DaveCox Which country are you trying to place a call to? Are you correctly dialling country exit and local area codes?

Re: cant make a long distance call

DaveCox — Wed, 27 Jul 2022 00:41:52 GMT

I tried that and didn't work

Re: cant make a long distance call

cellphoneuser1 — Wed, 27 Jul 2022 00:45:09 GMT

@DaveCox It's not 1 to use. It's + before country code to call outside North America.

Re: cant make a long distance call

Timer — Wed, 27 Jul 2022 00:54:06 GMT

@DaveCox

which country are you trying to call to as mention @NDesai

Re: cant make a long distance call

hTideGnow — Wed, 27 Jul 2022 00:59:39 GMT

HI @DaveCox

this is the country list for international calling:

**Intl long distance Add-On included countries: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela. Calls must originate from Canada.

and these countries need a specific addon, a different on:

Philippines
U.K.
U.S.
China, Hong Kong, Macau and Taiwan
India & Pakistan

And PM cannot call another other countries not on the list above

Re: cant make a long distance call

LegusY — Wed, 27 Jul 2022 01:49:46 GMT

PM doesn't allow you to use services that aren't included in your plan. From where I stand, I like it because I had a different carrier, and they will allow you to use "additional" service but slap you with a heavy bill afterwards.

Anyway, check out the country list for international calling or try restarting.