topic Re: How do I speak to a live human in Get Support

How do I speak to a live human

tckob1 — Sun, 24 Jul 2022 22:33:09 GMT

I can not figure this out. I am unable to log into my account and dont know why on self serve. I need a real human. How do I do this. I got a message from an agent saying the live chat expired. But I dont know where the live chat is to see it. I do not wish to use private message as they are asking me too many questions which i do not know answers too.

Re: How do I speak to a live human

Timer — Sun, 24 Jul 2022 22:35:28 GMT

@tckob1

use browser from computer, clear cache and cookies and use one page inPrivate mode,

Login Page

you will get verification code by email or SMS
and when you press the 6 digit number and not press anything
just wait a 3 second automatically be login.

if needed to contact support team by CS_Agent

Re: How do I speak to a live human

dust2dust — Sun, 24 Jul 2022 22:40:46 GMT

If you're in contact with them in private messaging then they're doing the right thing. They're asking you to verify you're the person with the rights to deal with the account. There's no verbal talking to anybody. It's all typing.

Would you want just anybody asking them to do stuff in your account? No. So you need to prove you have the right to.

Are they requesting all answers or just some or one set and then another.

Re: How do I speak to a live human

BKNS27 — Mon, 25 Jul 2022 00:14:11 GMT

@tckob1

PM is an online service since SIMon Chatbot has expired. Your only option is to communicate through private messaging a live CS_Agent.

The questions are questions you picked as your security question so there no fraudulent access into your account.

You can also able to login to your account by entering your registered email address and have the 2FA code sent to your phone...you should able to get into your account.

Re: How do I speak to a live human

dyardeni — Mon, 25 Jul 2022 01:37:34 GMT

Public Mobile is all online. Best way to "speak" with an agent is by sending them a message @CS_Agent

Or, you can try going to a Public Mobile kiosk - click at the bottom of page under "find a store"

Re: How do I speak to a live human

hTideGnow — Mon, 25 Jul 2022 01:42:16 GMT

Hi @tckob1 did you open ticket and got invited to live chat and you missed that??

if you need to resubmit ticket but don't like direct message, do this:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: How do I speak to a live human

dust2dust — Mon, 25 Jul 2022 01:42:41 GMT

@dyardeni- You said it yourself, Public Mobile is all online. No store will do anything.

Re: How do I speak to a live human

computergeek541 — Mon, 25 Jul 2022 03:05:35 GMT

@dyardeni wrote:
Public Mobile is all online. Best way to "speak" with an agent is by sending them a message @CS_Agent
Or, you can try going to a Public Mobile kiosk - click at the bottom of page under "find a store"

@dyardeni

Please do not advise customers to visit a store for help. Stores cannot assist with any Public Mobile account matters. Furthermore, there are no longer any Public Mobile kiossks.

Re: How do I speak to a live human

computergeek541 — Wed, 27 Jul 2022 00:31:08 GMT

inappropriate message removed