topic Re: Does not register on the network in Get Support

Does not register on the network

Kornielenka — Sat, 30 Jul 2022 18:22:16 GMT

My problem is that after purchasing a SIM card and paying for the plan, the phone does not register on the network. Other sim cards of other operators work. I can add a photo from the phone to make the problem clearer.

Re: Does not register on the network

Timer — Tue, 26 Jul 2022 23:27:09 GMT

@Kornielenka

do you activate new new sim card, or you did switch sim card in same account.

Re: Does not register on the network

NDesai — Tue, 26 Jul 2022 23:28:05 GMT

@Kornielenka Did you request to port in your number during activation? How long has it been? Do you still have service on the old carrier's sim card? Did you get charge on your credit card for the plan? What's your account status when you login to your new PM account?

Re: Does not register on the network

Kornielenka — Tue, 26 Jul 2022 23:32:35 GMT

this is a new SIM card and a new phone, the number was not transferred.

Re: Does not register on the network

Kornielenka — Tue, 26 Jul 2022 23:33:52 GMT

this is a new SIM card and a new phone, the number was not transferred. The fee was removed. SIM card works on other phones. Does not work exactly in this. However, Operator Bell is working.

Re: Does not register on the network

softech — Tue, 26 Jul 2022 23:38:22 GMT

@Kornielenka wrote:
SIM card works on other phones. Does not work exactly in this. However, Operator Bell is working.

@Kornielenka are you talking about PM SIM card or some other provider's sim?

Re: Does not register on the network

Timer — Tue, 26 Jul 2022 23:43:38 GMT

@Kornielenka

Edit: Check the Status of Your Device in Canada | DeviceCheck.ca

Re: Does not register on the network

NDesai — Tue, 26 Jul 2022 23:39:40 GMT

@Kornielenka What phone do you have? If it's an old phone, make sure it's not locked to any carrier.

Re: Does not register on the network

Kornielenka — Tue, 26 Jul 2022 23:41:04 GMT

Yes, Public Mobile works on my friend's phone and tablet, but it doesn't accept on mine.

Re: Does not register on the network

softech — Tue, 26 Jul 2022 23:42:20 GMT

@Kornielenka so, the same PM sim card works on your friend's phone but when you put it on yours , it didn't work?

What exact model is your phone?

Also, check if your phone is blacklisted:

https://www.devicecheck.ca/check-status-device-canada/

Re: Does not register on the network

Timer — Tue, 26 Jul 2022 23:45:03 GMT

@Kornielenka

your device is locked to any carrier.

what brand and model your device.

Re: Does not register on the network

Kornielenka — Tue, 26 Jul 2022 23:59:58 GMT

iphone XR (A1984) MRYU2LL/A

Re: Does not register on the network

Timer — Tue, 26 Jul 2022 23:54:31 GMT

@Kornielenka

sorry from where you buy your device from canada was unlocked.

Re: Does not register on the network

Kornielenka — Tue, 26 Jul 2022 23:54:43 GMT

not blocked

Re: Does not register on the network

softech — Tue, 26 Jul 2022 23:58:46 GMT

@Kornielenka

Please remove your post, you shouldn't post your IMEI here. This is an open forum and remove it for your own protection

Since you have the number showed, I have checked the device blacklist for you and it is showing that your phone is on the blacklist

https://www.devicecheck.ca/check-status-device-canada/

That is the reason you cannot use it here

Where you got the phone from ?? Second hand private sell?

Re: Does not register on the network

Timer — Wed, 27 Jul 2022 00:02:06 GMT

@Kornielenka

contact from where you getting this device to return it.

Re: Does not register on the network

Kornielenka — Wed, 27 Jul 2022 00:01:33 GMT

it was purchased in Europe as new, it is a pity that it is blacklisted.

Re: Does not register on the network

Timer — Wed, 27 Jul 2022 00:03:14 GMT

@Kornielenka

if you have a receipt go to any apple store them will exchanged for you for free.

Re: Does not register on the network

softech — Wed, 27 Jul 2022 00:04:54 GMT

@Kornielenka The blacklist is for US and Canada only. I guess it was stolen here in North American (or people got it from Carrier but leave the carrier and didn't pay it in full), and sell it in Europe as European carriers do not follow this particular blacklist. Just that you are unlucky you got it there and bring the phone back to Canada to use.

There is probably nothing much you can do (doubt the seller will help). How much you paid for that?

Re: Does not register on the network

softech — Wed, 27 Jul 2022 00:07:28 GMT

@Timer wrote:
@Kornielenka
if you have a receipt go to any apple store them will exchanged for you for free.

I don't think Apple will sell blacklisted phones