topic Re: over payment in Get Support

over payment

tegart — Tue, 26 Jul 2022 22:57:36 GMT

Hi on July 14 , we came back from 3 weeks out of the country and my plan had just expired. I topped it up manually for 60.00 and i then went to my plan and through my confusion I believe I made a plan change , and some how I ended up paying for a 30 day plan for 3 GB and one for a GB plan . Can you check this out for me and correct the problem ... I would like to go with the 5 GB plan only.. Thanks

Re: over payment

Timer — Tue, 26 Jul 2022 23:02:17 GMT

@tegart

you can choose renewal for next cycle for new plan

or contact to support team by CS_Agent

Re: over payment

NDesai — Tue, 26 Jul 2022 23:25:35 GMT

@tegart You can keep the incorrect play for 30 days and schedule the plan you want to change on the next renewal date. If you can't stay on the current plan for 30 days, you will need to reach out to the CS_Agent to see what they can do about it. Let them know it was done accidentally.

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Re: over payment

hTideGnow — Tue, 26 Jul 2022 23:28:48 GMT

HI @tegart

Login to My Account, go to Payment History page and it should show you if you have made a plan change on July 14 (or couple days after).

If you did make the change, I think you need to wait till your next renewal date to change it back. You don't want to change it now as PM will charge you new plan today and the unused day for the old one will be forfeited

Go to the Plan change page, pick the 5GB plan and click "Change on the next renewal date"

for the next 18 days or so, maybe you need to use your data very carefully