topic Re: Phone is Blocked in Get Support

Phone is Blocked

rgevans14 — Tue, 26 Jul 2022 23:12:20 GMT

I have received a message on my phone saying that my bill has not been paid and therefore I cannot place any calls. Per my Public Mobile account, I last paid $15 on June 16 and July is not yet due. Why is my phone blocked?

Re: Phone is Blocked

Anonymous — Tue, 26 Jul 2022 23:14:51 GMT

@rgevans14- unless you are on an old 90 days plan, you would have been due for a payment on or around July 16.

Re: Phone is Blocked

RossN — Tue, 26 Jul 2022 23:15:38 GMT

@rgevans14 hi its july 26th you are on a 30 day plan

Re: Phone is Blocked

Timer — Tue, 26 Jul 2022 23:15:41 GMT

@rgevans14

your service 30 day in here is on june-16 then next july-15

in your account have autopay.

Re: Phone is Blocked

hTideGnow — Tue, 26 Jul 2022 23:16:19 GMT

@rgevans14 wrote:
Per my Public Mobile account, I last paid $15 on June 16 and July is not yet due. Why is my phone blocked?

HI @rgevans14 Your last paid was June 16. Unless you are on the 90 days grandfathered plan, PM has a 30 days cycle and your renewal date should be July 16

Can you login to My Account and check the account status? Is it Active?