topic Re: Want to upgrade to 4G but only downgrades offered during self-serve change process. in Get Support

Want to upgrade to 4G but only downgrades offered during self-serve change process.

rjwalkr — Tue, 26 Jul 2022 18:18:12 GMT

I want to upgrade my account from 3g to 4g.

I logged into my account.

When trying to change/upgrade I am only offered downgrades.

My account is $0 because I am on autopay.

Nevertheless I deposit enough to cover possible glitch in the upgrade process, but am still not offered the option to upgrade.

If I cannot upgrade my account by the normal self-serve process - how then?

(Aside: now I am locked out of my account until it resets in 3 hours)

softech — Thu, 20 Oct 2022 18:20:09 GMT

did you scroll through the plan to look for the 4G plan? click on the yellow arrows on the far right (to the right of the list of plans):

https://selfserve.publicmobile.ca/en/account/plan/change-plan

pamj — Tue, 26 Jul 2022 19:05:34 GMT

thanks! this solved it for me

rjwalkr — Tue, 26 Jul 2022 19:21:51 GMT

Yes I scrolled through. There were no 4g plans offered or any plans equal to or greater than the 3G plan I already have. Only downgrades are offered.

Timer — Tue, 26 Jul 2022 22:37:35 GMT

tried use browser from computer, and clear cache and cookies and use one page inPrivate mode,

and use the down arrow to scroll down to you will see the 4G plan.

softech — Tue, 26 Jul 2022 22:51:00 GMT

@rjwalkr yes, this could happen. But try to use Incognito mode or another browser (Edge/Chrome/Firefox) and that should resolve the issue

CountyDownIeUk — Wed, 27 Jul 2022 00:21:48 GMT

Did you go into plans and click the 4G button?

softech — Wed, 27 Jul 2022 00:26:28 GMT

@CountyDownIeUk is there a 4G button? Mine have all plans there line up by price

CountyDownIeUk — Wed, 27 Jul 2022 00:51:10 GMT

I screwed up.

I believe when you shop for a plan, there is the choice of two buttons...3G and 4G.

rjwalkr — Wed, 27 Jul 2022 00:53:28 GMT

Okay, i got it now. My bad. Thanks.