topic Re: Cannot Login in Get Support

Cannot Login

daynrees — Tue, 26 Jul 2022 22:24:02 GMT

I have been unable to login to my account for a while now. It comes up as system error. What is going on here?

Re: Cannot Login

computergeek541 — Tue, 26 Jul 2022 22:23:44 GMT

@daynrees wrote:
I have been unable to login to my account for a while now. It comes up as system error. What is going on here?

Try clearing your browsers caches and then closing and restarting it.

Re: Cannot Login

Timer — Tue, 26 Jul 2022 22:05:33 GMT

@daynrees

use browser from computer, clear cache and cookies and use one page inPrivate mode, or use other browser.

Re: Cannot Login

daynrees — Tue, 26 Jul 2022 22:17:59 GMT

I figured it out - I have an extension called "Dark Reader" on my browser that changes all websites to dark mode. For some reason, this causes an error with the log in page. When it is turned off, it works fine.

Re: Cannot Login

dabr — Tue, 26 Jul 2022 22:21:13 GMT

@daynrees You should edit your screenshot to remove the email from it as you're posting on a public forum, or perhaps @computergeek541 can edit your and his post together.

Re: Cannot Login

hTideGnow — Tue, 26 Jul 2022 22:22:41 GMT

Hi @daynrees that could be the reason. I have dark reader and I saw that error before. Where you found the info??

Re: Cannot Login

CS_Agent — Tue, 26 Jul 2022 22:23:56 GMT

Hello again,

Thanks for letting us know, hopefully the issue won't arise in the future.

If there is anything else we can help please don't hesitate to ask us.

Regards

Lucian CS_Agent

Re: Cannot Login

computergeek541 — Tue, 26 Jul 2022 22:25:41 GMT

@dabr wrote:
@daynrees You should edit your screenshot to remove the email from it as you're posting on a public forum, or perhaps @computergeek541 can edit your and his post together.

@daynrees

I have removed one of the pictures from your message post as it contains personal contact information. However, you will still need to go yourself into your Public Mobile Community account to delete the picture.

Re: Cannot Login

daynrees — Sun, 31 Jul 2022 20:39:14 GMT

Thank you! I deleted it. I appreciate the heads up