topic Re: New phone in Get Support

New phone

Wisewoman — Tue, 26 Jul 2022 20:50:38 GMT

I have purchased a new phone and moved my SIM from the old phone to the new one. Is there anything else I need to do with Public mobile?

Re: New phone

hTideGnow — Tue, 26 Jul 2022 20:52:31 GMT

@Wisewoman all you need now is to make sure it connects and then a very important step next: Enjoy the new phone!!

Re: New phone

Meow — Tue, 26 Jul 2022 21:02:04 GMT

Nope. Just reboot and connect. Assuming SIM is correct size and phone's contacts are not bent nor broken.

Re: New phone

Timer — Tue, 26 Jul 2022 21:15:09 GMT

@Wisewoman

just check out your service is working fine for Call & SMS & data. if all good then no need to do anything.

Re: New phone

dyardeni — Tue, 26 Jul 2022 21:32:52 GMT

Public Mobile should be able to recognize the phone properly. But you can always message them to make sure the IMEI is updated on the system. Can help with better connectivity. But you don't have to.

Re: New phone

computergeek541 — Tue, 26 Jul 2022 22:22:41 GMT

@dyardeni wrote:
Public Mobile should be able to recognize the phone properly. But you can always message them to make sure the IMEI is updated on the system. Can help with better connectivity. But you don't have to.

There isn't a need to contact a customer support agent to provide the phone's IMEI as it doesn't need to be updated anywhere in the customer's account. Public Mobile knows the IMEI of all devices connected to the network. The woulldn't be anything for a CSA to update.