topic Re: change email and password in Get Support

change email and password

Janielle — Tue, 26 Jul 2022 20:39:35 GMT

How can i change my email and password to pay my bill on line

RossN — Tue, 26 Jul 2022 20:41:21 GMT

you need to contact customer service agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type request email password change

2. alternatively you can private message them here

check your community envelope for a reply

hTideGnow — Tue, 26 Jul 2022 20:43:03 GMT

Hi @Janielle work with CS Agent and they can update the email and change the password for you

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):