topic I just set up a new phone on Public Mobile - it will make outgoing calls but won't receive calls in Get Support

I just set up a new phone on Public Mobile - it will make outgoing calls but won't receive calls

tochowchick — Tue, 26 Jul 2022 22:27:21 GMT

I just activated a Public Mobile SIM and got a new phone number (was not ported from another carrier). The phone will make calls but will not receive calls...when I try to call it I get a message "6UT1, the number you have called is not in service". How can I get this resolved. I want to be able to make AND receive calls on this phone! HELP

Thanks

Re: I just set up a new phone on Public Mobile - it will make outgoing calls but won't receive calls

tochowchick — Tue, 26 Jul 2022 19:56:40 GMT

I should add...that when I sign on to my account it says it's ACTIVE

Re: I just set up a new phone on Public Mobile - it will make outgoing calls but won't receive calls

hairbag1 — Tue, 26 Jul 2022 19:58:06 GMT

Try restarting the phone to see if that helps.

Re: I just set up a new phone on Public Mobile - it will make outgoing calls but won't receive calls

Timer — Tue, 26 Jul 2022 21:24:08 GMT

@tochowchick

turn off device take out SIM card and re-enter back SIM card on.

Re: I just set up a new phone on Public Mobile - it will make outgoing calls but won't receive calls

tochowchick — Wed, 27 Jul 2022 10:41:06 GMT

Thanks for both of those suggestions...I've tried them both but still not receiving any incoming calls...outgoing fine. Very strange and frustrating!!!

Re: I just set up a new phone on Public Mobile - it will make outgoing calls but won't receive calls

softech — Wed, 27 Jul 2022 11:06:48 GMT

@tochowchick if you have another phone atound, put your PM SIM card there and try. This could force a sim re-provision and that could resolve the issue.

if still fails or your don't have a 2nd phone to test, open ticket with PM support

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there