topic Re: Not Receiving Calls and Texts in Get Support

Not Receiving Calls and Texts

sylv_przy — Tue, 26 Jul 2022 20:45:18 GMT

Hello,

I've switched over from Rogers a few weeks ago and just realized I am not receiving calls or texts. Whenever someone calls, the caller gets "The person you are calling is unavailable..." message and does not even go to voicemail. Any assistance regarding getting this resolved?

Thank you

Sylvia

Re: Not Receiving Calls and Texts

Meow — Tue, 26 Jul 2022 18:16:15 GMT

Wow! Few weeks without communication?

Did you port your Rogers number to PM?

When you call somebody what number do they see? Your 'Rogers' number or something else?

Re: Not Receiving Calls and Texts

softech — Tue, 26 Jul 2022 18:17:22 GMT

@sylv_przy Look like it is a stuck port, the porting wasn't completed

Were you Rogers account active when you ported?

did you get a text from Rogers to ask for your approval and did you reply YES? This is a critical step and you were supposed to reply in 90 mins

No worry, as long as your Rogers account is still active, you can still port the number. But you will need to talk to a live support team and ask them to re-trigger the porting request. I will send you the phone number. Please check your Community inbox, envelope icon on top right

Re: Not Receiving Calls and Texts

sylv_przy — Tue, 26 Jul 2022 18:51:26 GMT

Thanks! I have called rogers and got them to manually authorize the porting.