topic Re: Account number in Get Support

Account number

antoinerachelle — Tue, 26 Jul 2022 18:34:31 GMT

Hello, I need my account number but i cant even login to my account. my email reset doesnt work and i forgot the email on the account. Thanks

hairbag1 — Tue, 26 Jul 2022 18:36:05 GMT

Top of page, click Get Help / Chat with Simon to start process of CSA assistance.

Watch the envelop icon on top right side of page will be highlighted when they respond.

softech — Tue, 26 Jul 2022 18:36:50 GMT

@antoinerachelle The account number is just on the Profile page

To get back access to My Account, you can try to use the Reset Password link on the logon page and try to enter the email address used.

If you are unable to reset it yourself, open ticket with PM support:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there